Double Bookings Plague Druk Ride Services, Leaving Passengers Stranded
Passengers using the Druk Ride bus service are facing increasing instances of double bookings, with seats being sold both online and at traditional booking counters, often leading to confusion and frustration. A driver for Bumpa Transport, which operates under the Druk Ride umbrella, highlighted the issue, stating that seats are sometimes assigned to two different people. The problem stems from a lack of real-time communication between the online booking system and the traditional ticket counters. According to sources, counter staff are not always aware of bookings made through the mobile app. This leads to the same seat being sold twice – once online and again at the counter. The driver explained that counter staff should be able to check the availability of seats immediately and cross-reference with the app before issuing tickets. Currently, this reconfirmation process is not consistently being followed, resulting in passengers who have ...